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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sally Coursen

March 28, 2025

5  out of  5
rating by Sally Coursen
"They are saving me well over $100 a month on my car insurance. I only wish I would have switched sooner. And it only took a few minutes! Editing my review 3/27/25 Shoutout to Lori for being so incredibly helpful with questions about my claim. She genuinely cares about the customer and is knowledgeable. Everyone I’ve ever dealt with in this office is kind. And that means a lot during a stressful incident. Keep up the good work."
We responded:
"Thanks Sally! Happy we could help save you on your auto insurance!"
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Theresa Adler

March 18, 2025

5  out of  5
rating by Theresa Adler
"Great customer service Great pricing for home & auto! I would highly recommend you calling them for a quote"
We responded:
"Thank you for the review, Theresa! If there's anything else you need help with, give us a call!"
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Kait Darby

March 14, 2025

5  out of  5
rating by Kait Darby
"Hannah is AMAZING! She is professional, informative and saved me a LOT of money. Highly recommend her! Thank you Hannah!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Tammy Sexton

March 5, 2025

5  out of  5
rating by Tammy Sexton
"I started a search for new auto coverage due to the fact that I believed we were paying more than expected for our ages . I encountered this very kind attentive young lady named Hannah who was more than interested in my desires and concerns regarding new coverage. She is very detailed in her answers and very knowledgeable about products and services offered by State Farm. Not only did we receive a great rate for Auto we have decided to bundle home as well. Hannah is definitely a diamond in customer service as it has become increasingly hard to find in today's times. If you need or plan on seeing what's available, I can not recommend Hannah Forward enough. I'm looking forward to a long business relationship. Sincerely Tammy G."
We responded:
"Thank you for the amazing review, Tammy! Hannah is a great member of our team and glad she was able to help with your auto and home insurance! Please reach out if you need help with anything else!"
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Jerome Franklin

March 4, 2025

5  out of  5
rating by Jerome Franklin
"Lori is great. Easy to work with. Efficient and great customer service. I recommend State Farm nick Russell"
We responded:
"Thanks for review, Jerome! Give us a call if there's anything else we can help with!"
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Kathleen Connor

March 4, 2025

5  out of  5
rating by Kathleen Connor
"It was so easy to do all the transactions for my new car! Thank you, Lori!!"
We responded:
"Thanks for the five stars, Kathleen! Happy you found office easy to do business with. If there's anything else you need please give us a call!"
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kerrien barbato

January 27, 2025

5  out of  5
rating by kerrien barbato
"Wonderful to work with and will definitely find you the best quote! Dom is my rep and always is available and responsive to any questions I have."
We responded:
"Thank you for the great review, Kerrien! We're so glad to hear that Dom has been helpful and responsive in finding the best quotes for you. We truly appreciate your trust in our team and are always here if you need anything! -Nick"
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Wendie Vanden Bosch

January 22, 2025

5  out of  5
rating by Wendie Vanden Bosch
"Lori is the most AMAZING person. Her knowledge, professionalism and kindness is one in a million. Everyone I have spoken to have been so kind and helpful."
We responded:
"Thank you so much for your kind words, Wendie! We’re thrilled to hear that Lori and the team have provided you with such a positive experience. We take great pride in offering excellent customer service, and it’s wonderful to know that it made a difference for you. If you ever need anything in the future, don’t hesitate to reach out. We’re here to help! -Nick"
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Sandra Marn

November 19, 2024

5  out of  5
rating by Sandra Marn
"I love it when I call and as soon as the know my name they know all the vehicles that are covered. When you call no matter who answers the phone you know you’re in good hands and they are always so cherry/friendly on the phone. We were with them for years left for a few years and we came back. Been with other insurance company’s and there is nothing like this one out of this office. They make things run so smooth."
We responded:
"Sandra, thank you so much for the positive feedback! I am thrilled to hear that your experience with us over the years has been enjoyable. It is our pleasure to serve Good Neighbors like yourself!- Nick "
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Gina Garretson

October 11, 2024

5  out of  5
rating by Gina Garretson
"They were so wonderful I have no complaints at all ."
We responded:
"Thanks for the review, Gina!"
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Elle H

October 3, 2024

5  out of  5
rating by Elle H
"This agency has been so supportive and helpful while my car was being evaluated, especially Lori. I am so impressed with the office personnel and their level of professionalism and customer service. They always take time to answer questions and get all issues resolved quickly and efficiently. I cannot recommend them enough."
We responded:
"Elle, thank you so much for the wonderful review! I am thrilled to hear that you have had a positive experience working with Lori and the rest of our team. It is a pleasure helping Good Neighbors like yourself with their coverage needs, so please do not hesitate to reach out if there is anything else we can help you with. - Nick "
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Ralph Eisenbraun

September 10, 2024

5  out of  5
rating by Ralph Eisenbraun
"Lori is great always gets me the right coverage for all my vehicles"
We responded:
"Thanks for the feedback, Ralph! I am happy to hear that Lori has taken care of your coverage needs to your standard. If she or I can help you with anything else, let us know. We are happy to help! - Nick"
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Bob Berardino

September 4, 2024

5  out of  5
rating by Bob Berardino
"This team is the best! I spoke with Lori who did a remarkable job providing me with options and helping me with a claim. She returned my call quickly and is very friendly and helpful."
We responded:
"Thank you for the wonderful review, Bob! I am glad to hear you had a positive experience working with Lori for your coverage needs. Please don't hesitate to reach out if there is anything else we can help you with. - Nick "
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Lisa Sefcik

August 26, 2024

5  out of  5
rating by Lisa Sefcik
"Dom Gentsy was amazing. I highly recommend him. We all get the insurance quote emails when shopping for insurance but he went above and beyond and stood out from the rest. He texted me directly and made it as easy as possible to switch my auto insurance. He saved us $405 a month having 5 cars and 5 drivers I didn’t think that was even possible. I highly recommend asking for his help at Nick Russel State Farm."
We responded:
"Lisa, thank you so much for taking the time to write such a wonderful review! Dom is a strong asset to our team, so I am not surprised to hear he went above and beyond while assisting you. I will make sure to pass your kind words his way! Let us know if there is anything else we may assist you with. - Nick "
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James Luonuansuu

August 20, 2024

5  out of  5
rating by James Luonuansuu
"Kudos to Jeanette for all her hard work in switching us to State Farm. Cut our monthly Home/Auto insurance $250 per month. She made me feel like we were part of the family of State Farm from our very first conversation."
We responded:
"Thank you so much for the feedback, James! I am so happy to hear that Jeanette was able to assist and make you feel welcomed into our State Farm family! -Nick"
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Irene Martyn

July 31, 2024

5  out of  5
rating by Irene Martyn
"I went into the office almost in tears because of my previous insurance company and the way that they were treating me. But I couldn't believe the caring and helpful people that I met there. And not just that, I saved so much money switching to State Farm! Such a great move. I should've done this years ago! Thank you Dom!"
We responded:
"Irene, thank you for the wonderful review! I am thrilled to hear that our team was able to make your switch to State Farm a positive experience. We understand how personal finding coverage can be, and we work hard to find coverage that fits your unique needs. If there is anything else our team may assist you with, please let us know. We are happy to help! - Nick"
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M Will

July 25, 2024

5  out of  5
rating by M Will
"My local agent (Lori D) is phenomenal. She has been patient and resourceful in explaining and walking us through our policy while saving us lots of money and time over the years. Highly recommended and appreciated."
We responded:
"Thank you! We appreciate your business!"
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TheNukaDude

June 15, 2024

5  out of  5
rating by TheNukaDude
"Awesome customer service. Very informative!"
We responded:
"Thank you for the feedback! I'm glad to hear our team provided you with awesome customer service. If there is anything else we can do for you, please let us know! - Nick "
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Sally Kurjan

June 10, 2024

5  out of  5
rating by Sally Kurjan
"We recommend Nick Russell/State Farm to everyone! Great rates, friendly customer service. Best insurance experience all the way around."
We responded:
"Thanks Sally, we're always here to help any way we can!"
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Jack Harlan

May 12, 2024

5  out of  5
rating by Jack Harlan
"This office has been our devoted agent for 35 years now. They offer the personal touch through longtime, knowledgeable, and reliable associates over those years like Lori DeCesare. She is always welcoming, helpful, and ready to assist in any way she can. Sure, we have had to make several claims over time and the service and follow-up through those processes has been exceptional."
We responded:
"Thank you for the glowing review, Jack! I'm so glad to hear you have had a positive experience working with our team over the years. It's a pleasure to provide you with an experience that goes above and beyond. If there is anything else we can assist you with, please don't hesitate to reach out. - Nick "
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Lisa Bittler

February 20, 2024

5  out of  5
rating by Lisa Bittler
"Lori is fantastic! She is one of the reasons I am staying with State Farm. I know I can depend on her and her customer service is excellent! Thank you for everything Lori."
We responded:
"Thank you for the wonderful review, Lisa! We're thrilled to hear that Lori has provided you with excellent customer service and has been instrumental in your decision to stay with State Farm. We'll be sure to pass along your appreciation to her. If you ever need anything else, don't hesitate to reach out. Thank you for your loyalty and support!"
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Jennifer

November 29, 2023

5  out of  5
rating by Jennifer
"My agent retired and I was paired up with Nick Russel. Excellent agent and friendly staff. Very attentive and helped me get the coverage I needed and updated all my policies for me and my kids. I had some storm damage to my truck and everything was seamless for repairs needed. Thank you !"
We responded:
"Thanks Jennifer! Glad you've been happy with the service our office provides. We're always happy to help in anyway we can!"
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Amanda Mosley

November 18, 2023

5  out of  5
rating by Amanda Mosley
"Super nice people! Awesome rates! Highly recommend"
We responded:
"Thanks Amanda! Glad we could help with your home and auto insurance!"
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Cindi Hinch

November 9, 2023

5  out of  5
rating by Cindi Hinch
"They are super nice. So helpful. I was happy when they called me on my birthday to wish me a happy birthday. Noone does that kind of stuff. Very thoughtful."
We responded:
"Thank you, Cindi! Happy you enjoy the birthday calls!"
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BENJAMIN WILKIN

October 25, 2023

5  out of  5
rating by BENJAMIN WILKIN
"Soo beyond grateful for their excellent customer service!!! They went above and beyond and found me the best rate on 6 months of full coverage by over $2,500 difference. Will be recommending them to anyone I know looking to change our get an auto policy!!"
We responded:
"Thanks for the review Benjamin! Happy we could help with your auto insurance!"