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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sandra Marn

Sandra Marn

November 19, 2024

5  out of  5
rating by Sandra Marn
"I love it when I call and as soon as the know my name they know all the vehicles that are covered. When you call no matter who answers the phone you know you’re in good hands and they are always so cherry/friendly on the phone. We were with them for years left for a few years and we came back. Been with other insurance company’s and there is nothing like this one out of this office. They make things run so smooth."
We responded:
"Sandra, thank you so much for the positive feedback! I am thrilled to hear that your experience with us over the years has been enjoyable. It is our pleasure to serve Good Neighbors like yourself!- Nick "
Profile photo of Gina Garretson

Gina Garretson

October 11, 2024

5  out of  5
rating by Gina Garretson
"They were so wonderful I have no complaints at all ."
We responded:
"Thanks for the review, Gina!"
Profile photo of Elle H

Elle H

October 3, 2024

5  out of  5
rating by Elle H
"This agency has been so supportive and helpful while my car was being evaluated, especially Lori. I am so impressed with the office personnel and their level of professionalism and customer service. They always take time to answer questions and get all issues resolved quickly and efficiently. I cannot recommend them enough."
We responded:
"Elle, thank you so much for the wonderful review! I am thrilled to hear that you have had a positive experience working with Lori and the rest of our team. It is a pleasure helping Good Neighbors like yourself with their coverage needs, so please do not hesitate to reach out if there is anything else we can help you with. - Nick "
Profile photo of Ralph Eisenbraun

Ralph Eisenbraun

September 10, 2024

5  out of  5
rating by Ralph Eisenbraun
"Lori is great always gets me the right coverage for all my vehicles"
We responded:
"Thanks for the feedback, Ralph! I am happy to hear that Lori has taken care of your coverage needs to your standard. If she or I can help you with anything else, let us know. We are happy to help! - Nick"
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Bob Berardino

September 4, 2024

5  out of  5
rating by Bob Berardino
"This team is the best! I spoke with Lori who did a remarkable job providing me with options and helping me with a claim. She returned my call quickly and is very friendly and helpful."
We responded:
"Thank you for the wonderful review, Bob! I am glad to hear you had a positive experience working with Lori for your coverage needs. Please don't hesitate to reach out if there is anything else we can help you with. - Nick "
Profile photo of Lisa Sefcik

Lisa Sefcik

August 26, 2024

5  out of  5
rating by Lisa Sefcik
"Dom Gentsy was amazing. I highly recommend him. We all get the insurance quote emails when shopping for insurance but he went above and beyond and stood out from the rest. He texted me directly and made it as easy as possible to switch my auto insurance. He saved us $405 a month having 5 cars and 5 drivers I didn’t think that was even possible. I highly recommend asking for his help at Nick Russel State Farm."
We responded:
"Lisa, thank you so much for taking the time to write such a wonderful review! Dom is a strong asset to our team, so I am not surprised to hear he went above and beyond while assisting you. I will make sure to pass your kind words his way! Let us know if there is anything else we may assist you with. - Nick "
Profile photo of James Luonuansuu

James Luonuansuu

August 20, 2024

5  out of  5
rating by James Luonuansuu
"Kudos to Jeanette for all her hard work in switching us to State Farm. Cut our monthly Home/Auto insurance $250 per month. She made me feel like we were part of the family of State Farm from our very first conversation."
We responded:
"Thank you so much for the feedback, James! I am so happy to hear that Jeanette was able to assist and make you feel welcomed into our State Farm family! -Nick"
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Irene Martyn

July 31, 2024

5  out of  5
rating by Irene Martyn
"I went into the office almost in tears because of my previous insurance company and the way that they were treating me. But I couldn't believe the caring and helpful people that I met there. And not just that, I saved so much money switching to State Farm! Such a great move. I should've done this years ago! Thank you Dom!"
We responded:
"Irene, thank you for the wonderful review! I am thrilled to hear that our team was able to make your switch to State Farm a positive experience. We understand how personal finding coverage can be, and we work hard to find coverage that fits your unique needs. If there is anything else our team may assist you with, please let us know. We are happy to help! - Nick"
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M Will

July 25, 2024

5  out of  5
rating by M Will
"My local agent (Lori D) is phenomenal. She has been patient and resourceful in explaining and walking us through our policy while saving us lots of money and time over the years. Highly recommended and appreciated."
We responded:
"Thank you! We appreciate your business!"
Profile photo of TheNukaDude

TheNukaDude

June 15, 2024

5  out of  5
rating by TheNukaDude
"Awesome customer service. Very informative!"
We responded:
"Thank you for the feedback! I'm glad to hear our team provided you with awesome customer service. If there is anything else we can do for you, please let us know! - Nick "
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Sally Kurjan

June 10, 2024

5  out of  5
rating by Sally Kurjan
"We recommend Nick Russell/State Farm to everyone! Great rates, friendly customer service. Best insurance experience all the way around."
We responded:
"Thanks Sally, we're always here to help any way we can!"
Profile photo of Jack Harlan

Jack Harlan

May 12, 2024

5  out of  5
rating by Jack Harlan
"This office has been our devoted agent for 35 years now. They offer the personal touch through longtime, knowledgeable, and reliable associates over those years like Lori DeCesare. She is always welcoming, helpful, and ready to assist in any way she can. Sure, we have had to make several claims over time and the service and follow-up through those processes has been exceptional."
We responded:
"Thank you for the glowing review, Jack! I'm so glad to hear you have had a positive experience working with our team over the years. It's a pleasure to provide you with an experience that goes above and beyond. If there is anything else we can assist you with, please don't hesitate to reach out. - Nick "
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Lisa Bittler

February 20, 2024

5  out of  5
rating by Lisa Bittler
"Lori is fantastic! She is one of the reasons I am staying with State Farm. I know I can depend on her and her customer service is excellent! Thank you for everything Lori."
We responded:
"Thank you for the wonderful review, Lisa! We're thrilled to hear that Lori has provided you with excellent customer service and has been instrumental in your decision to stay with State Farm. We'll be sure to pass along your appreciation to her. If you ever need anything else, don't hesitate to reach out. Thank you for your loyalty and support!"
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Jennifer

November 29, 2023

5  out of  5
rating by Jennifer
"My agent retired and I was paired up with Nick Russel. Excellent agent and friendly staff. Very attentive and helped me get the coverage I needed and updated all my policies for me and my kids. I had some storm damage to my truck and everything was seamless for repairs needed. Thank you !"
We responded:
"Thanks Jennifer! Glad you've been happy with the service our office provides. We're always happy to help in anyway we can!"
Profile photo of Amanda Mosley

Amanda Mosley

November 18, 2023

5  out of  5
rating by Amanda Mosley
"Super nice people! Awesome rates! Highly recommend"
We responded:
"Thanks Amanda! Glad we could help with your home and auto insurance!"
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Cindi Hinch

November 9, 2023

5  out of  5
rating by Cindi Hinch
"They are super nice. So helpful. I was happy when they called me on my birthday to wish me a happy birthday. Noone does that kind of stuff. Very thoughtful."
We responded:
"Thank you, Cindi! Happy you enjoy the birthday calls!"
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BENJAMIN WILKIN

October 25, 2023

5  out of  5
rating by BENJAMIN WILKIN
"Soo beyond grateful for their excellent customer service!!! They went above and beyond and found me the best rate on 6 months of full coverage by over $2,500 difference. Will be recommending them to anyone I know looking to change our get an auto policy!!"
We responded:
"Thanks for the review Benjamin! Happy we could help with your auto insurance!"
Profile photo of Christine Billock-Rudy

Christine Billock-Rudy

October 3, 2023

5  out of  5
rating by Christine Billock-Rudy
"I had to look for better rates as Progressive kept raising them and I received a quote from Dom and he was very helpful and was able to get me almost $75 in savings per month!! He helped make the process of switching very easy. I highly recommend this office!"
We responded:
"Thanks Christine! Happy we could help with your auto insurance!"
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Hannah Colwell

September 8, 2023

5  out of  5
rating by Hannah Colwell
"Dom was super friendly, quick and efficient when I needed to get auto insurance!"
We responded:
"Thank for the review Hannah! "
Profile photo of Sally Coursen

Sally Coursen

August 17, 2023

5  out of  5
rating by Sally Coursen
"They are saving me well over $100 a month on my car insurance. I only wish I would have switched sooner. And it only took a few minutes!"
We responded:
"Thanks Sally! Happy we could help save you on your auto insurance!"
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Danny Long

July 21, 2023

5  out of  5
rating by Danny Long
"I didn't talk to Nick I talked to Jeannette awesome agent and very informative she saved me almost 500 dollars a year in renters and car insurance I would highly recommend them for your insurance needs"
We responded:
"Thank you for the review Danny! Happy we could help you with your insurance!"
Profile photo of David Miscimarra

David Miscimarra

May 23, 2023

5  out of  5
rating by David Miscimarra
"Great people and great service. I’ve been with State Farm since 2000."
We responded:
"Thanks for the review, Dave!"
Profile photo of Nicholas Nixon

Nicholas Nixon

February 20, 2023

5  out of  5
rating by Nicholas Nixon
"Dominic was very helpful! He was professional and thorough in going over coverage and other information"
We responded:
"Thanks Nicholas!"
Profile photo of Elizabeth Higham

Elizabeth Higham

January 27, 2023

5  out of  5
rating by Elizabeth Higham
"Great company! The people there go out of their way to do whatever they can to help you. They are considerate and respectful. They treat you as if you were family. Thank you Jeannett, Dom, and Nick!"
We responded:
"Thanks Elizabeth! Glad to hear you're happy with our office! We're here for anything you need."
Profile photo of Chris Toy

Chris Toy

November 9, 2022

5  out of  5
rating by Chris Toy
"Very professional and knowledgeable very easy to talk with"
We responded:
"Thanks for the review, Chris!"